Now, our business is made up of two parts. One is the cake delivery of the whole country. Another is the delivery of flower and gift. Because the way of delivery is different, attached hereto delivery service statement.
Cake is made and delivered mainly by local distributing shop or chain store;
1.We will not accept responsibility if it happens as follows:
# According to delivery time, consignee didn't appear in customer appointed address, and have no other persons in this place receive;
# Irresistible incident, for instance: Naturally calamity.
2.we will try 3 kinds of following method to contact relevant customer: Contact consignee, contact order person and the notify party. We'll not deliver the goods if still cannot get contact with any of them. And We'll not restart service until the new time is confirmed.
3.Usually we acquiesce that you allow goods can be received, unless you put forward with acceptance by personally;
4.If it happens as follows , we only deliver once, we cannot take the responsibility for product wear and extra fee if you want delivery again ,
# Consignee rejection;
# Without the permission of the consignee, customer still asks to deliver.
# consignee does not appear at the place and time of the appointment with shipper.
5.Please check and accept on the spot when receiving cake, if discover quality problem, you have right rejection or ask for barter, but you should mark the reason of rejection or barter, and write reasons clearly.
6.The important holidays such as Christmas and the Spring Festival, valentine's day, the Mid-Autumn Festival and the Mothers' day, we can not satisfy according to customer designated time section, we only promise that deliver on that day.
About gift delivery:
1.Because the gift we offer is delivered by post office, therefore the gift can be sent by post office all over the country.
2.Since gift deliver by post office, possibly we cannot deliver the cake in the same time arriving.
3.Please receiving inspection on the spot when you receive them. If you find damage goods, you have the right to demand for the proof from post office and claim indemnity.
