Delay order
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Redelivery and enclosed an apologized card on behalf of the company.

Missing order
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1.To make an apologized phone or send an apologized card to customer on behalf of the company.
2.According to the appointed date by customer, the delivery shop redelivery or present the same value product.
3.100% refund. We could refund to the bank account to be appointed by customer or deposit the money in the Cake Bank to pay for the next shopping on my website.

Mishandle order
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1.To make an apologized phone or send an apologized card to customer on behalf of company.
2.According to the appointed date by customer, the delivery shop redelivery or present the same value product.
3.If the product has been signed after receiving, we will refund 50% of your order deposit to the Cake Bank as compensation.

The error of the cake's size, style and the message on the cake
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To make an apologized phone to customer or send an apologized card that is named as company, and return the delivery fee.

The receiver refuse to accept the cake because the cake is not fresh.
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1.To make an apologized phone or send an apologized card to customer on behalf of the company.
2.According to the appointed date by customer, the delivery shop redeliver or present the same value product.
3.100% refund. We could refund to the bank account to be appointed by customer or deposit the money in the Cake Bank to pay for the next shopping on my website.